To Our EBA Family,
We are excited to announce that applications are now open for a new position at EBA: “Studio Concierge” (or, simply put, Front Desk Receptionist) at our Joondalup studio. This role is for Saturday mornings, starting on Saturday, 1st February 2025, with training provided the week prior.
If you know someone who would be an excellent fit, we’d love for you to share this opportunity with them!
The position description and application form are available at the following link:
https://www.ellenbrookballet.com/employment/
We’re looking for someone dedicated to our studio families, so unfortunately, we cannot accept applications from individuals affiliated with other dance studios (e.g., those with children attending another studio).
About EBA
EBA is a well-established, thriving dance school operating across two branches: Ellenbrook and Joondalup. We take pride in fostering a love for dance and creating an environment where every student feels valued, gains confidence, and strives for excellence. From our Pre-School program, Budding Ballerinas, to our Adult program, Brilliant Ballet, EBA is a home for dancers of all ages.
About the Role
We are seeking a motivated and enthusiastic Studio Concierge to manage the reception desk and waiting area on Saturday mornings from 8:45 AM to 12:15 PM. This role is a perfect fit for someone who is passionate about customer service, reliable, a team player, and eager to support the studio’s operations.
In this sales-focused role, you will work closely with the CEO to ensure the day-to-day operations run smoothly. Your responsibilities will include supporting current and prospective clients, nurturing new leads, and communicating effectively with the teaching team.
Key Responsibilities
Your role will focus on five core areas:
- Sales & Operations
- Lead Nurturing
- Client Onboarding
- Client Support
- Team Support
Specific duties include:
- Collaborating with the CEO and teaching team to ensure studio goals are met, including attending weekly Zoom meetings with the CEO.
- Managing studio communications via email, phone, and other digital platforms, while serving as the primary contact for dancers and parents
- Maintaining and updating our CRM system to process payments, manage client records, and organize classes.
- Assisting with studio events, productions, and new projects in coordination with the CEO
- Overseeing the enquiry-to-enrolment process to ensure new clients feel welcomed and supported.
- Managing petty cash and maintaining adequate supplies.
- Ensuring the reception and waiting areas remain clean, organized, and welcoming.
What We’re Looking For
The ideal candidate will bring:
- Strong organizational skills and the ability to manage the studio’s daily operations.
- A welcoming and professional demeanor for engaging with clients in person, via email, and over the phone.
- Clear and consistent communication skills to represent the studio’s voice.
- Initiative and decision-making skills to handle responsibilities effectively.
- Familiarity with tools like Google Sheets, Google Docs, and Trello (or a willingness to learn).
- A personal laptop or computer with reliable internet access.
Additional Details
- This role is an ongoing casual position, with potential for growth for the right candidate.
- Occasional in-person support may be required during busy performance and enrolment periods.
Start Date: February 2025
If you’re ready to bring your enthusiasm and skills to EBA, we’d love to hear from you! Please apply by completing the application form at the link below:
https://www.ellenbrookballet.com/employment/